IE 11 is not supported. For an optimal experience visit our site on another browser.

How the memory of 1 volunteer turned 9/11 into a national day of service

04:54

On the 20th anniversary of 9/11, TODAY’s Jenna Bush Hager shares how Sept. 11 has become an annual day of service — and how it all started in the memory of a volunteer firefighter and EMT who lost his life during the attacks.