United unveils new plan to cut down on oversold flightsPlay Video - 3:00
July 13th, 2017
United unveils new plan to cut down on oversold flights
After earning a lot of bad press this year, United Airlines is rolling out a new pilot program designed to cut down on the number of oversold flights by reaching out to customers days in advance to offer compensation if they’ll rebook. NBC’s Tom Costello reports for TODAY from Dulles Airport in Washington, D.C.