How to improve your small talk: No more awkward silences

For some people, making small talk in such situations as a cocktail party or even an elevator ride can be a challenge punctuated by awkward silences. Faye de Muyshondt, author of “Socialsklz :-) (Social Skills) for Success,” comes to the rescue, showing the TODAY anchors conversational gambits for elevator, water cooler or cocktail chat.