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Family members at ground zero who lost loved ones on 9/11: ‘It’s really heart-wrenching’

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Jim Giaccone, who lost his brother Joseph on 9/11, and Ashley Bisman, who lost her father, join TODAY’s Savanah Guthrie and Hoda Kotb to remember the loved ones they lost 20 years ago and share what it’s like to be at ground zero on this day.