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Build-A-Bear CEO apologizes for failed 'pay your age' sale: ‘It’s heartbreaking’
Build-A-Bear CEO Sharon Price John joins TODAY to offer apologies to customers who were turned away Thursday after massive crowds showed up in stores to partake in a "pay your age" promotion. "There was no way we could have anticipated these kind of crowds," she said, adding, "We're doing the best we can to make it right for people."
Life well lived: Groundbreaking African-American dancer Arthur Mitchell dies at 8401:30
Howard Buffett lives a small-town life as he makes the world a better place03:25
As facial-ID tech use expands, some worry about privacy and biases04:18
What’s next: Trump address UN, US golfers compete in Ryder Cup00:56
Heartbreaking video shows cattle swept away after torrential rain in Oklahoma00:52
Man airlifted from cruise ship after possible stroke00:15