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What stores are open? How retailers are responding to coronavirus

Here's how major retailers are responding to prevent the spread of COVID-19.
/ Source: TODAY

As coronavirus continues to spread across the United States, many retailers are temporarily shutting their doors while others are cutting store hours to discourage crowds and slow the spread of infection. Here's a breakdown of how your favorite brands are handling the health crisis.


In response to the COVID-19 pandemic, 24-hour U.S. stores will operate from 6 a.m. to 11 p.m. until further notice.

“This will help ensure associates are able to stock the products our customers are looking for and to perform cleaning and sanitizing,” the company’s executive vice president and chief operating officer, Dacona Smith, explained in a statement.


All stores will close by 9:00 p.m. local time daily. Locations that normally close earlier than that will continue to close at their usual time. The first hour of opening every Wednesday morning is for vulnerable shoppers including the elderly and those with health concerns.

Food sampling is suspended and surfaces such as checkout lanes and touch screens are being cleaned every 30 minutes. Disinfectant wipes, hand sanitizers and hand and face wipes are limited to six per customer, according to signs posted in Target stores.


On March 17, Publix announced store hours would shift company-wide to 8 a.m.-8 p.m. Later that week, company officials said Tuesday and Wednesday mornings from 7-8 a.m. local time would be considered "senior shopping hours" for people over the age of 65, starting March 24 and continuing until further notice. Store pharmacies will also be open during that time.


After initially suspending in-store beauty services, the company has decided to shutter its stores in the U.S. and Canada until April 3. The doors will close Tuesday at 5 p.m. EST. Sephora will continue pay employees and offer health benefits during the shutdown.


Macy’s, Inc. announced Tuesday that it will temporarily close all stores through March 31. That includes all Macy’s, Bloomingdale’s, Bluemercury, Macy’s Backstage, Bloomingdales the Outlet and Market by Macy’s stores. The company said in a press release that they will continue to provide benefits and compensation to its impacted workforce.


On Tuesday, the department store announced it would close all of it's North American stores, including Nordstrom Rack locations, through March 31. Employees will continue to be paid during this period.

"There is no question this is a time of great uncertainty," Nordstrom's top executives, Erik and Pete Nordstrom, wrote on its website. "While we don't know exactly what the future may hold, we feel confident that by sticking together and supporting each other, we'll emerge from this stronger than before.

Bed Bath & Beyond:

Around 800 Bed Bath & Beyond store locations closed March 19 until at least April 3, 2020. Another 700 stores the company determined are "essential" including Buy Buy Baby, Harmon and other concepts will stay open. That includes some Bed Bath & Beyond shops that have a health and personal care department.

"In this time of great uncertainty, our first priority is the welfare of our customers and associates. We are therefore taking this decisive action to help keep our communities safe, while continuing to serve our loyal customers with the essential cleaning, health and personal care products that they and their families need at this time," Mark Tritton, the president and CEO of the company said in a statement.


Kohl’s will shutter its doors starting at 7 p.m. local time on March 19 until at least April 1. Customers can still shop the website and app for home delivery.

“To demonstrate our support of the efforts underway to contain the spread of the coronavirus, we are closing all Kohl’s stores through at least April 1. We will support store associates with two calendar weeks of pay,” Michelle Gass, Kohl’s chief executive officer, said in a statement.

Lands’ End:

All retail stores in the U.S. will be closed through March 29. Associates will be paid for hours scheduled, a spokesperson told TODAY Style in an email statement.


The athletic apparel giant shuttered all of its stores in the U.S. on Monday and will keep them closed until March 27. Employees will continue to be paid during this period.


TJX — the parent company for T.J. Maxx, Marshalls and Homegoods, among others — announced all United States shops closed March 19 and will remain shuttered for the next two weeks.

TJX also shut down its online shopping sites. The company plans to pay store associates for the two weeks they are closed.

"We are concerned for the health and financial well-being of our Associates, and we plan to pay our store, distribution and office Associates for two weeks during these closures," Ernie Herrman, the TJX CEO and president said in a statement, before thanking their customers. "We are honored to be part of your lives and wish you good health, now and in the future."


The company first suspended in-store beauty services, but later announced that all stores will temporarily close by 6 p.m. on Thursday, March 19, and will remain closed until at least March 31.

Gap Inc.:

The company has trimmed store hours across its brands, which include Gap, Old Navy, Athleta, Banana Republic and Janie and Jack. It is also closing more than 100 select stores based on guidance from local government and health officials.

  • Old Navy: 11 a.m. to 8 p.m. Monday-Saturday; 11 a.m. to 6 p.m. Sunday
  • Banana Republic, Banana Republic Factory, Gap, Gap Outlet and Janie and Jack: 11 a.m. to 7 p.m. Monday-Saturday; 11 a.m. to 6 p.m. Sunday
  • Athleta: 10 a.m. to 6 p.m. Monday-Saturday; 11 a.m. to 6 p.m. Sunday


In an emotional letter to customers, Glossier founder and CEO Emily Weiss announced that the beauty brand would be closing its retail locations starting March 13. “To everyone reading: We’re not alarmists, we’re realists,” Weiss wrote. “While this may not be the right decision for every company, it’s the one where we feel we can make an impact.”


Starting March 18, Ikea will temporarily close all 50 of its U.S. retail stores to customers. You can still shop online for home delivery or pick-up.

“Unprecedented times call for unprecedented measures. This is the most responsible way IKEA can continue to care for our co-workers and our customers in a manner that is healthy and safe,” Ikea's Retail U.S. President, Javier Quiñones, said in a statement. “We are taking our role in containing this epidemic seriously, and we recognize the positive impact our actions could have on making life better for the millions of people who have been impacted by this crisis.”

Abercrombie & Fitch:

The company has closed all shops, including Hollister branded stores, in North America until March 28. Employees will continue to be paid.


The luxury athleisure company will close stores in North America through March 27. It introduced a relief pay plan for employees with 14 days of salary protection if they are asked to self-quarantine due to coronavirus.

Urban Outfitters, Anthropologie, Free People, Terrain:

The stores, which are all operated by parent brand URBN, “will not reopen until at least March 28,” the company said in a statement. Employees will continue to be paid.

Levi Strauss & Co.:

The company expects stores across the U.S. and Canada to remain closed through March 27. It will continue to pay its retail employees for scheduled hours.

“We are facing an unprecedented global pandemic, and our first priority is to do the right thing for the health and safety of our employees and our consumers,” Chip Bergh, president and chief executive officer of Levi Strauss & Co., said in a statement. "We have faced many challenges in our 167-year history, and we will continue to navigate difficult times as we always have — by putting our people first and managing this business for the long term.”

Simon Property Group:

Simon Property Group, which runs dozens of malls and premium outlets across the country, announced Wednesday all its U.S. retail properties will close at 7 p.m. local time and remain closed until March 29.

"The health and safety of our shoppers, retailers and employees is of paramount importance and we are taking this step to help reduce the spread of COVID-19 in our communities," David Simon, the CEO and president of the company said in a statement.

This story was originally published March 16 and has been updated with new information.