A scuffle outside a Macy's department store where Justin Bieber was attending a promotional event Thursday for his new fragrance was "a misunderstanding," the singer's representative said.
"This was a momentary, well-intentioned misunderstanding that was quickly resolved, and the event went very well," said publicist Melissa Victor in an email.
The incident happened outside the Broadway entrance of Macy's in Manhattan.
Police said Bieber's representatives contacted them to say he wanted to go outside to greet fans. Police set up a small pen where he could do so.
Bieber left the pen and went straight to the main barricade holding back an estimated 500 people. The crowd surged forward and the barricade started to come down.
Police officers and Bieber's personal security detail then surrounded him to usher him back inside. Police said a 47-year-old man standing in the doorway refused to step aside and had to be physically moved. The man was issued a summons for disorderly conduct and released. Police learned later that he was a member of the singer's security team.
The 17-year-old Canadian singer was not injured in the scuffle.
Inside Bieber seemed unfazed. He gave interviews to the press, posed for photographs and with fans.