9/11 'hero dog' saved woman trapped in rubble for 27 hours

Image: "Hero Dogs of 9/11"; Dog and handler on rubble pile at Ground Zero.
More than 300 specially trained search-and-rescue dogs were deployed at Ground Zero in the days following the 9/11 terrorist attacks.Today

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By Lilit Marcus

On Sept. 11, 2001, Genelle Guzman-McMillan was working in her office in the World Trade Center when she heard a terrible noise outside. As she raced down the stairs, she felt the building collapse around her.

Twenty-seven hours later, she would be the final living person rescued from the rubble at Ground Zero. She was not found by a human equipped with special gear. Instead, her savior was a dog.

“It’s so awesome that the dogs could have this kind of sense, to find people buried under the rubble,” Guzman-McMillan told Animal Planet for the new documentary “Hero Dogs of 9/11.” “I felt total renewed life in me. ... That was the most joyful moment.”

Genelle Guzman-McMillan (in blue dress) was the last person to be pulled alive from the World Trade Center rubble in New York after the Sept. 11, 2001 terrorist attacks. She is pictured with husband, Roger, and daughters Kimberly, Kaydi and Kellie at their home in Long Island, N.Y., on Aug. 7, 2011.Today

Genelle’s story was one of several that inspired documentary producer Tanya Kelen. She decided to tell the story of some of the day’s heroes, who just so happened to have four legs and lots of fur. The special she produced, which aired Tuesday night on Animal Planet, spotlighted a number of incredible dogs, as well as the first responders, veterinarians and dog trainers who made their work possible.

There were more than 300 specially trained search-and-rescue dogs at Ground Zero in the days following the 9/11 terrorist attacks. They helped find survivors in the rubble and, later, found trinkets like jewelry that could be returned to victims’ families. Still more canines served as therapy dogs, helping survivors and first responders cope with their emotional trauma.

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“We found a number of people who were too shaken up to share their stories,” Kelen said of her meetings with 9/11 survivors. “But Genelle said she had a mission to keep telling her story because she’d been saved.”

The important work of search-and-rescue dogs is highlighted in the new Animal Planet documentary, "Hero Dogs of 9/11."Today

Guzman-McMillan was one of about 15 employees from her team of Port Authority workers who all tried to evacuate the building at the same time. She is the only one of the group who lived. “I felt the walls cave in,” she recalled in the documentary. “It was dark and everything was rumbling.” Pinned under cement and steel and unable to move, she prayed and asked God to help her.

Although doctors told Guzman-McMillan that she would never walk again, she defied all odds and now not only walks but runs. She has since married and had two daughters, and she said she has an extremely strong faith.

Another incredible story about a dog’s love on 9/11 involves Michael Hingson, a blind World Trade Center employee who was led safely out of the building by his trusted canine companion, a yellow Labrador retriever named Roselle.

Michael Hingson is pictured with dogs at a 9/11 memorial wall 10 years after the terrorist attacks.Today

Hingson remembers encountering firefighters on his way out of the building. One of them stopped to pet Roselle and cuddle her, even though guide dogs aren’t supposed to be petted. Still, Hingson doesn’t regret what happened. “It was probably the last unconditional act of love he got,” Hingson said about the fireman, who was killed that day in the line of duty.

After 9/11, Hingson wrote a book, “Thunder Dog: The True Story of a Blind Man, His Guide Dog, and the Triumph of Trust at Ground Zero,” and became public affairs director for a seeing-eye-dog organization. Roselle traveled the world with him and died at the age of 13.

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Kelen and her crew also highlighted stories of people like veterinarian Dr. Cynthia Otto. Otto was in charge of health care for the 9/11 search-and-rescue dogs, some of whom got injured from stepping on debris or inhaling smoke. The special also showed how search-and-rescue dogs, many of whom are rescued from shelters, get trained to do their jobs.

Veterinarian Cynthia Otto is pictured a decade after the 9/11 terrorist attacks.Today

“I’ve always been a dog lover,” Kelen told TODAY.com, “but it amazed me how many people didn’t know the story of the dogs at Ground Zero who were in charge of finding survivors.”