It seems I’m not the only one who needs to vent. A number of people who read last week’s story about my consumer gripes (Here’s what bugs me; how about you?) shared what bothers them.
Most of these gripes had to do with customer service issues. It’s funny; we live in a customer service economy that all-to-often fails to provide good service.
Are you listening corporate America? We want to be treated with a little respect and courtesy. Do this and we’ll become loyal shoppers. We may even spend more money with you. This isn’t rocket science; it’s common sense.
Here is a sampling of reader comments:
Samantha T: Bad attitudes, lack of care, and lack of urgency. Customer service is lost most everywhere. It’s just a numbers game to corporate and it shows in their employees.
Jeff N: Not hearing those 2 magic words: 'Thank You'
LaQuasha G: Sales associates that see you walk in the store and don't acknowledge you by saying they will be with you in a few minutes or letting you know they are helping another customer and thanking you for your patience. In the meantime you are standing waiting for help and being ignored! My time is just as valuable!
Pam S: I am at the store ready to check out, cash in hand and the clerk picks up the phone and proceeds to spend time helping a customer who is not a sure thing.
Kathy K: The bubblegum chewing salesclerk…who doesn't say boo when I walk up, just scans all my stuff (usually while chatting with the bagger) gives the total and hands you back the receipt. I often will make a point of saying "THANK YOU!" to them and have lost count of the times they'll actually answer "YOU'RE WELCOME." NO...YOU ARE WELCOME! I am supporting you having a job by shopping at this store rather than the 3 other options I have within close driving distance.
Dian W: Automated answering systems that ask the same questions the live person will ask if you are fortunate enough to get through to one.
Sandra S: Store managers who get nasty when I ask for a rain check on something the store advertised. Same store that pretty much never has in stock what they advertised. (And no, I am not an extreme couponer - I just wanted to buy one of the products.)
Paula H: Dirty to the touch salt and pepper shakers at a restaurant.
Jack G: Doctors who overbook, keep you waiting forever, and then try to charge you when you are late.
Jenae L: Tip cups at self serve frozen yogurt shops. What am I tipping you for? Weighing my cup? It's a little presumptuous to put out a tip cup in the first place, but at least provide me a service if you're going to.
Susan Z: I was at the grocery store when the cashier sneezed all over me and my groceries on the conveyor belt! I understand you can’t stay home from work every time you have a cold, but a little more consideration for not spreading your virus to customers would be appreciated!
Thanks to everyone who wrote with their gripes. Feel free to add yours to the growing list on The ConsumerMan Facebook page.