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We know guac is extra at Chipotle — but now tortillas are, too

The chain is now charging 25 cents for previously free tortillas, and customers are lamenting that a free-food hack has come to an end.
Customers ordering tortillas on the side with a burrito bowl at Chipotle will now have to pay for them.
Customers ordering tortillas on the side with a burrito bowl at Chipotle will now have to pay for them. Luke Sharrett / Bloomberg via Getty Images
/ Source: TODAY

The days of the free food hack of ordering side tortillas at Chipotle are over.

According to Business Insider, the fast-casual chain has added a 25-cent charge for any side tortillas, which used to be free. Customers often ordered them with a burrito bowl as a "hack" to get more food than if they just ordered a regular burrito because the bowls have more ingredients.

Some Chipotle fans have taken the change as the latest sign that 2020 just keeps getting worse.

"Chipotle now charges 25 cents for ordering a tortilla on the side when ordering a bowl. 2020 has reached an all time low," one person tweeted.

"Chipotle is now charging for the ol free tortilla on the side trick," another wrote. "2020 is not playing."

"Chipotle charges 25 cents for a tortilla on the side now. A sad day indeed," another tweeted.

The company did not immediately respond to TODAY Food's request for comment, but chief financial officer Jack Hartung said at the Raymond James North American Equities Conference last month that Chipotle has been paying more attention to portion sizes because of ingredient prices during the pandemic.

Also, with so many customers ordering digitally instead of in the restaurant, people are not there to lobby in person for that extra scoop of guacamole or some more tortilla chips and have to pay for anything extra.

"We're not restricting what the customer is allowed to do, either in terms of portion or in terms of adding additional ingredients," Hartung said at the conference. "But our portion sizes are much more consistent because there's not somebody pointing at every single pan ... the crew will see just the way that a customer is looking at them and think, 'Oh, I better put another scoop in.'"

Now that the free tortilla hack loophole has been closed, some customers may decide to implement their own DIY tortilla operation.

"Chipotle charges for a tortilla on the side now..Find me filling my water cup with Sprite and bringing my tortilla from home at a Chipotle near you," one person tweeted.