We've got all your Fan Passes big questions answered.
Check out our FAQs below — we'll see you at the show!
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How can I attend this interview?
- Fan Passes: A limited number of reserved Fan Passes are available by advanced registration via a digital lottery system.
- After entering the lottery, Fan Pass recipients will be notified via email approximately one week before the event and will receive instructions on attending the event.
- VIP Passes are reserved for guests of NBC and the show guest, and are not available to the general public.
What is a Fan Pass?
A Fan Pass is special access for fans. With a pass, you’ll spend less time waiting in line and will enter the plaza viewing area prior to the general public. A Fan Pass provides entry for the recipient plus one guest.
How do I know if I got a Fan Pass?
Fan Pass lottery recipients will be notified via email approximately one week before the interview.
Are Fan Passes free?
Yes.
Can I sell my Fan Pass?
No.
I have a Fan Pass and can no longer attend the interview. Can I give the pass to someone else?
Unfortunately, passes are not transferable. If you can no longer attend, your pass will be released the morning of the show. We encourage any guests to attend as part of the General Admission audience.
Do I need a Fan Pass to attend this interview?
No. This BTS event is open to the general public.
I have a Fan Pass. Does it guarantee that I'll be directly in front?
Fan Pass holders are invited on the plaza ahead of the general public. Exact placement is at the discretion of security.
How many Fan Passes do you give out?
It varies.
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Where is the TODAY plaza located? What’s the best way to get there?
The TODAY plaza is located at Rockefeller Center on 48th Street between 5th and 6th Avenues, right outside Studio 1A. Many subway lines have stops within several blocks of the plaza.
How many people will attend?
Attendance varies for each event. On average, several thousand fans attend. We have had events that reached up to 18,000 people (ex. One Direction).
Are there seats available on the plaza?
All events are standing room only. There is no seating available.
What time should I arrive to get a good spot?
General admission is on a first-come, first-served basis, so try to arrive by 5 a.m. For security purposes, the line cannot form until 7 p.m the day before the event (i.e. if the event is on Friday, you may begin waiting in line at 7 p.m. on Thursday).
Are there age restrictions for interview attendees?
No.
What can I bring into the interview with me?
You are typically able to bring food, umbrellas, cameras and jackets. However, security has the final say the morning of the event. If you choose to wait outside for the night prior to the interview, you are not allowed to bring in tents, chairs, sleeping bags, mattresses, tarps, etc.
What should I wear?
We recommend dressing comfortably for standing outside for up to several hours for the duration of the show. You may want to factor in any clothing or accessories necessary for inclement weather.
What happens in inclement weather?
Generally, interviews happen rain or shine. However, if inclement weather becomes challenging for the event, the interview may be moved inside the studio. Unfortunately, due to space limitations, audience members are not allowed inside the studio.
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At the interview
Where should I check in?
General Admission check-in is usually located at 48th Street between 5th and 6th Ave. There are designated check-in areas for Fan Pass, Sunrise Pass and VIP Pass holders. Special check-in instructions are provided in email confirmations when passes are provided.
Is there a security check?
Yes.
What time do General Admission attendees enter the interview area?
This varies by event, but usually happens between 5 a.m. and 7 a.m.
What if I can’t arrive by check-in time listed on my Fan Pass?
For security reasons, the line closes at 6 a.m.
Can I leave the interview area and re-enter?
For security reasons, re-entry is not allowed. Once attendees enter the interview area, they must stay for the duration of the show or until they decide to leave the premises.
Are there accommodations for guests with disabilities?
TODAY has a designated area for guests with disabilities at every interview. This section will be filled on a first-come, first-served basis. Each disabled guest may bring one accompanying person with them into the section; additional members of the party will be accommodated in the same zone if possible, but might have to stand in another section when capacity is reached.
If you require disabled accommodations, we suggest arriving by 6 a.m. to ensure an optimal spot. Guests requiring special accommodation should proceed to the front of the check-in line and alert the TODAY plaza staff of their needs. Disabled attendees who received a special pass should follow the check-in instructions for the pass holders; personnel on site will escort you to the designated area for our guests with disabilities.
Guests with disabilities can contact the TODAY reception desk at 212.664.4602 to address any special needs prior to the interview. The TODAY plaza staff will be will be available to assist with any questions on site during the interview.
Where are the restrooms located?
The nearest restrooms are in the Rockefeller Center Concourse. They can be accessed through 30 Rockefeller Plaza. The restrooms open at 7 a.m.
Where can I get food and beverages?
There are many food and beverage options around the plaza and inside the Rockefeller Center Concourse, which is accessed through 30 Rockefeller Plaza.
Is there medical support on site if needed?
Yes. Ambulance and paramedics are stationed at 48th Street at every interview.
What time will the interview start?
Typically, the live interview will take place during the 8 a.m. hour.
Will I be able to see the TODAY show and anchors?
The anchors are typically on the plaza many times throughout the show.
What time will the interview end?
Usually the event ends around 9 a.m.
Will I be able to meet the group?
Most leave right after their appearance for other engagements.
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After the interview
What can I visit in the area after the interview ends?
There are many attractions nearby. You can visit the NBC Experience Store or the Top of the Rock, take the NBC Studio Tour, or explore numerous restaurants, shops and other tourist attractions.
How can I share my experience?
During and after your interview experience, you can share your photos and videos on Twitter, Instagram, Facebook, Vine — whatever social platform you prefer. Tag the TODAY show so we take notice!