Surly Adopter: AmEx only issues partial iPhone refund

Published: September 21, 2007, 2:00 pm

Tags: american express, apple, consumerist, gizmodo, iphone, surly adopter

Sorry to get your hopes up, folks. After early reports that American Express was giving cardholders $200 refunds on their iPhones -- after Apple slashed the price earlier this month -- it now seems the company has reconsidered its generosity. Early adopter Muhammad Saleem blogs that he only got a $100 refund, not the $200 he requested. An AmEx rep told him that he had to apply to Apple, which now offers a $100 credit to premature iPhone buyers, to get the other half. Saleem and other cardholders should consider themselves lucky to get anything at all, though. American Express discontinued its price-protection benefit last fall, and the company is only offering iPhone refunds at its discretion -- likely because it's a high-profile case of a price drop, and it hopes to win positive publicity and customer goodwill.

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