Social Media News Update |
| Published: September 25, 2007, 5:39 am |
| Tags: blogging paul gillin second life social media web 2 0 ibm gartner the economist |
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Secondary strike action is banned in the UK . But what about in Second Life? VNUnet is reporting that IBM has a Second Life strike on its hands. IBM has been active in Second Life for some time. A dispute with their Italian business office in real life has resulted in workers picketing the IBM offices in Second Life. CRM 2.0? So where does CRM go next? I spent a lot of time in the 1990's working on CRM istrategies and deployment with Peppers & Rogers, Siebel, Pivotal, Onyx etc. One of the biggest issues was transactional information versus real engagement. In many cases the CRM was not really a 'relationship' at all but data warehousing and analysis. Very useful for sales and marketing [ Full article ] |
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