Google Alerts for better customer support

Published: June 15, 2007, 8:39 pm

As your business develops it’s always interesting to see what people have to say about you and your products. Sometimes this is easy because people post it directly to you or link to your blog and you get a track back however that only gives you a partial view of the world. I wanted to be able to see what people were saying about Mindscape, LightSpeed, BackgroundMotion and more anywhere on the internet. Enter Google Alerts I was reading through Simple and Loveable (great blog btw, I’ve been a long time lurker) a couple of months ago and noticed that Nat mentioned that she found a comment by somebody through an alert so I decided I’d have a look into it some more myself (and only just got around to “passing it forward” by writing this post…). Overall I’m impressed, you can simply sign in, enter a term that you want to be notified about and have Google email you. You can select if you want updates “as they happen”, daily, weekly

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