TODAY

TODAY   |  March 25, 2014

Flight 370 families vent their anger

As Malaysian officials say they’re looking after 900 relatives of those on board the jet, many families say they're deeply unhappy with the airline, especially after being notified by text message about the jet’s presumed fate. NBC’s Keir Simmons reports.

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>>> weather has halted the search for the wreckage of malaysian flight 370. the delay, another burden for families who were told monday that everyone aboard had perished. nbc's keir simmons is in kuala lumpur . keir, good morning.

>> reporter: hey, tamron, good morning. malaysian airlines now says it is looking after 900 relatives of those onboard flight 370. but many of those families say they are deeply unhappy with the airlines.

>> reporter: families vent their anger in china, a country where protests are rarely allowed that these are relatives of passengers on flight 370.

>> i don't believe that.

>> stricken with grief, they had been given the worst news possible in the worst possible way. told by text message before meeting officials, left them crying and angry. in kuala lumpur , the father of a 29-year-old passenger learned the news from television. the family getting no advance warning, his brother said.

>> didn't even get a text message or an e-mail?

>> no, no.

>> reporter: the airline said it had tried to tell all relatives first.

>> wherever humanly possible, we did so in person with the family.

>> reporter: now, families around the world are trying to make sense of it.

>> we'll miss our mom and dad .

>> reporter: and the malaysians say the australians tell them, they will not issue visas to relatives until some debris to flight 370 is found. meaning it could be a very long wait, tamron.

>> thank you very much.