TODAY | January 14, 2014
>>> new details this morning surrounding the deadly carjacking in a parking garage of an upscale shopping mall last night. newly released 911 tapes reveal the victim's wife desperately trying to find out when the ambulance was going to arrive.
>> 911, is this an emergency?
>> yes, it's an emergency. i'm in the mall parking lot , my husband has been shot. called an ambulance half an hour ago.
>> they're on their way, ma'am. they're on their way.
>> when, when, when?
>> well, police say it took about 18 minutes for the ambulance to arrive. there are reports that responders had trouble reaching the victim because of the low ceiling on the parking garage . he died at the hospital. four people are charged in his death.