TODAY | November 28, 2013
>>> football is the side dish to go along with today's real star, and that is the turkey . if you do have any questions and you reach out to the butterball hot line , you might be surprised by who is on the other end of the line . here's nbc's kevin tibble.
>> folks, the big day is here. if your turkey is still in the freezer, you're in big trouble . but don't panic, talk turkey .
>> butterball turkey talk line, this is r.j.
>> reporter: that's right, men don't just do the carving anymore, this year they're manning the phone lines, taking those frantic calls.
>> don't get paranoid. you're fine.
>> what's a typical male caller say aside from help?
>> first of all, you got to talk them down. you got to talk them off the ledge of turkey crisis. there's really no crisis we can't handle.
>> reporter: for years there's been a helpful female voice to help with those turkey catastrophes. carol miller has been doing it since the early days .
>> since 1984 and i think if you do that math, it's like 29 years. i was a sweet babe then.
>> reporter: butterball says these days 42% of men now play a role in cooking the turkey . but before serving up the advice, the guys here have to show their stuffing at butterball university.
>> teacher, how many different ways are there to cook a turkey ?
>> many, many, many, many, many different way railroads my favorite, of course, is grandma's way, in the oven, golden brown , a work of art. here, everyone has their cooking skills tested, too.
>> i thought the guy was just there to cut the meat.
>> well, there's nothing wrog with being the carver. but many men are actively involved with the food preparations, the actual roasting of the turkey , the five dishes. when change of times is coming.
>> when it comes to turkey , some things never change.
>> isn't that looking great?
>> that's delicious.
>> get your hands off of there.
>> now, that's a thanksgiving tradition.
>> apparent li there's no tasting until dinner time . for "today," nbc news, naperville, illinois.
>> the man himself is joining us in the orange room . r.j., what is the number one question you're getting from our viewers today?
>> we're getting thawing questions. the best method right now is the water method. 30 minutes for every one pound of turkey .
>> cold water ?
>> cold water . recirculate the water every 30 minutes .