TODAY   |  November 09, 2013

Obama vows to get health care site up and running

President Obama is still under fire as the rocky health care rollout still looms large, particularly over the website glitches. NBC’s Kristen Welker reports.

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>>> president obama continues to apologize for a botched rollout of the health care website and is promising a big fix very soon. kristen welker has more.

>> reporter: president obama tried to shift the subject to the economy in new orleans friday. but the website glitches loom large.

>> i promise you, nobody has been more frustrated. i wanted to go in and fix it myself but i don't write codes.

>> they feel misled.

>> reporter: mr. obama told nbc's chuck todd earlier this week, he regrets promising people they could keep their current health care coverage if they like it when in fact, not the case for about 5% of americans.

>> i am sorry that they are finding themselves in this situation based on assurances they got from me.

>> i don't accept his apology.

>> in nebraska shane jansen is one of millions of americans getting letter from theirs insurance companies like this. under that new plan, his payments will increase by $90 a month. janssen is glad president obama is considering a fix for folks like him. still he is skeptical.

>> he is acting like he doesn't know what to do and he has to try to figure out what happened. and actually come through on his word where he said if you like your plan, you can keep it.

>> reporter: meanwhile, senate democrats who are facing tough re-election campaigns are urging the president to delay the enrollment period and republicans recently under fire for the government shutdown are seizing the chance to turn the tables. senator lamar alexander told politico the president's lack of executive experience is beginning to show up.

>> this is a question of confidence and that is the one thing that can really hurt an administration. the answer is to fix the website, to get the it up and running and get people enrolled.

>> for "today," kristen welker, nbc news, washington.