TODAY | November 07, 2013
>> we are hearing frantic 911 calls from inside that shootth at the new jersey mall.
>> reporter: it was about 9:20 p.m ., minutes before closing time .
>> there is somebody shooting.
>> reporter: with hundreds of terrified shoppers and mall workers frantically began calling for help.
>> somebody is shooting up the plaza. he had a motorcycle helmet on.
>> all black and he had a big, long gun.
>> reporter: 40-year-old richard shupe, police say, fired half a dozen blasts.
>> we are hearing shots next to the nordstroms store.
>> stay on the phone and don't hang up.
>> reporter: those trapped in the mall locked themselves inside stores.
>> we're in the bathroom. we didn't have time to lock the gate.
>> reporter: some kept the 911 operators on the phone.
>> do you still hear shooting?
>> i, i haven't heard any, but i don't hear any sign, either, so please hurry.
>> okay. i hear comes. i hear cops.
>> all right. you wanna go talk to them?
>> yes, yes, yes.
>> all right, sweetie, good luck.
>> reporter: it took some six hours for the police to find his body in the basement. he shot and killed onlyles, miraculously, thousands escaped the ordeal unharmed. nbc news, new york.