TODAY | October 28, 2013
>>> more trouble for the government's health care website. an outage over the weekend knocked a key part of the site o offline. peter alex ander has the latest.
>> reporter: good morning. this failure is blamed on another outside contractor named terremark, but it could impact online enrollments in all 50 states . with the fallout over the healthcare.gov website now entering its fifth week, the obama administration is promising it will be largely problem free by the end of november. giving millions of americans barely two weeks to meet the december 15th deadline if they want coverage by the new year.
>> the incompetence in building this website is staggering.
>> everybody needs on to chill out because it is going to work.
>> reporter: while the latest change is strictly cosmetic, frustrations go much deeper with many consumers complaining of sticker shock after learning they must buy new policies that cover more but also cost more.
>> i am incredibly frustrated. our premiums were supposed to be going down. that is precisely the opposite of what is really happening.
>> reporter: her insurance company sent this withdrawal notice reading because of the requirements of the new you las, we can no longer offer your current individual health benefit plan. their most similar new plan will cost her 65% more. the administration acknowledges some americans will pay more, but many people will get subsidies to help offset the costs. this wednesday, health and human services secretary kathleen sebelius will be grilled by law makers after already becoming a punch line on "saturday night live".
>> sometimes it helps to turn the computer off and then turn it back on. we don't know why, it just does.
>> reporter: also on wednesday, the president will address this topic again in massachusetts when that state rolled off its health care plan, white house officials say less than 1% of all signups actually happened in the first month.
>> peter alex ander at the white house for us, thank you.