TODAY

TODAY   |  June 03, 2013

Target introduces personalized concierge service

It may sound like the kind of perk reserved for hotels and high-end stores, but mass-market retailer Target is planning to offer concierge services in more than 200 stores by the end of the year. NBC’s Mara Schiavocampo reports.

Share This:

This content comes from Closed Captioning that was broadcast along with this program.

>>> in other news we normally associate concierge with luxury services but target wants to bring it to the masses. nbc's mara schiavocampo has more.

>> savannah, good morning. target wants to take their customer service to the next level. they just announced they'll be placing beauty concierges at stores around the country, part of what could be the changing face of retail. personalized concierge service .

>> may i show you the rest of the accommodations?

>> reporter: the kind of perk consumers are used to getting at hotels and high-end retailers.

>> can you send someone else to finish the unpacking, please?

>> reporter: now it could be coming to a store near you.

>> you want to try the warm golden?

>> reporter: meet the beauty concierge, a so-called brand agnostic expert on hand to answer customers' questions on the spot in the store.

>> this color. if you have any questions let me know .

>> reporter: mass market retailer target is planning to offer this personalized service in more than 200 stores by the end of the year.

>> this is an area where there's a lot of products, there's a lot of questions and a lot of uncertainty for our guests and they just wanted someone to kind of help them out and guide them through it.

>> reporter: the beauty industry is worth an estimated $54 billion and growing. experts say targeted customer service like this is a way for retailers to set themselves apart.

>> having this tailored concierge like service is one way the stores can get those women to buy even more product. this is just one way of getting that trust and gaining that trust and making sure that customer shops at that store.

>> i think it's really helpful because there's a lot of options here, so it's really nice to have some help.

>> when it comes to retail traditionally the only place we see something like this is at department stores but with such a competitive landscape, experts say more stores like target, maybe even drugstores will likely start to adopt this targeted customer service . back to you.

>> so it's concierge service as target. mara schiavocampo thank you very much. just wanted to impress you with my franglese.

>> i thought we started target a long time ago.