Parents of young crying Rangers fan: He’s just fine

>>> back now at 7:45, with the uproar over an incident at a texas rangers baseball game involving a 3-year-old and the couple sitting next to him. we're going to meet that boy and his parents in a moment. but first, their story. this video went viral thursday after a texas rangers baseball player tossed a foul ball into the stands at the rangers/yankee game. the ball fell to the ground, and a couple got it, as the little boy sitting next to them, glove in hand --

>> my god, they can't give it to the kid?

>> reporter: -- burst into tears in his father's arms.

>> that's awful.

>> reporter: new york yankees announcer michael kay cried foul, as the proud couple posed with their ball.

>> actually like rubbing it in the kid's face.

>> reporter: in less than 24 hours the video was everywhere.

>> there was controversy at last night's texas rangers /new york yankees game. but it wasn't on the field.

>> reporter: but down in texas, 3-year-old cameron didn't seem too upset thursday. his parents, shocked the story had become national news.

>> we didn't think it was going to be a big deal . but then when i was driving to work i heard on the radio, and then all day we've been getting texts and phone calls from people saying they've seen it from -- we have friends in north carolina , washington, and they're telling us that cameron is on tv.

>> reporter: cameron 's parents don't blame the other couple at all.

>> i felt sorry for cameron and for the other couple. because they were made out to be such horrible, cold-hearted people. and i just don't -- i didn't get that impression there them at all. they were very sweet. they talked to cameron a lot.

>> reporter: in fact crystal shore said the other couple offered to give cameron the ball when they realized he was upset. his mom said no, seeing it as a life lesson for cameron .

>> i never once thought oh, they should have gave him the ball. we're trying to teach him that he doesn't get everything every time.

>> reporter: in the end, cameron did get his own ball when someone from the rangers team heard what happened and threw him another one. turning his frown upside down. and that 3-year-old cameron shores with us now along with his parents kyle and crystal. good morning to all of you. he's got a mean swing, we can see that. crystal, walk us through what happened. because a lot of people have seen the video, and obviously are upset at that couple. you're not too upset, why?

>> everybody at the game is a rangers fan. we understand you catch a ball, you want to keep the ball and that makes sense. so, i don't -- i didn't think they were being mean or doing it on purpose. like i said, they were fans, and so they were just trying to enjoy the game, as well as we were.

>> and kyle you say the couple actually talked to cameron throughout the whole game, eventually they offered the ball to him, once they realized he was upset. do you think all of the negative reaction aimed at them is fair?

>> no. i think -- i tried to shield when cameron got upset there for about a batter or so we tried to calm him down, quiet him down. i turned my back to them. i really don't know if they knew what was going on. some of the other fans behind us did. but beside us for some reason, i think the noise didn't carry that direction. so he didn't -- so i think it was a little unfair to these guys.

>> and crystal, you're not that upset that he didn't get that particular ball. why not?

>> no, he's 3. so we're kind of at that stage where he thinks he gets everything and anything. and so we're trying to teach him, you know, sometimes you don't get what you want and you just move on and learn from it and keep going. so you know, we were just trying to use that as an opportunity to talk to him about, you know, maybe next time, and there's still time in the game and stuff like that.

>> kyle , that couple, shannon moore and sean leonard. it was their first ranger game together, they're going to get married tomorrow, if they're watching right now, what do you say to them?

>> well, i hope it's the start of a great marriage, and sorry that his reaction, he's very animated, and i think the camera seemed to catch that and omit some of the other stuff. hope this is a 24-hour deal and it goes away for them.

>> crystal, did he really sleep with that ball last night?

>> oh, yeah. he slept with that ball, and he's always slept with his glove at night, but now he sleeps with the ball and the glove all night, yeah.

>> well, the rangers scout from watching, i think they've got a phone call to make. kyle , crystal and camera shores, thanks so much.