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Travelers love airlines - except for the flying, report finds

The airline industry earned an overall rating of 69 - on a par with social media, subscription TV services and the IRS, according to the latest American Customer Satisfaction Index (ACSI) report.
The airline industry earned an overall rating of 69 - on a par with social media, subscription TV services and the IRS, according to the latest American Customer Satisfaction Index (ACSI) report.OLAF KRAAK / AFP - Getty Images file