Mistaken identity top complaint against debt collectors

You expect to hear from a debt collector when you don’t pay your bills. But what do you do when you get calls or letters from a...

Court halts robocalls selling ‘free’ medical alert devices

A federal court has temporarily pulled the plug on a nationwide telemarketing operation that used illegal robocalls to trick seniors...

New mortgage rules: No traps, no runarounds

It seems so obvious. You shouldn’t qualify for a mortgage unless you can afford it. But in the years leading up to the housing crisis, it...

Consumers have had enough, 'rage survey' says

Americans are not very happy consumers. We’re frustrated and angry — and for good reason. More people than ever are dissatisfied with the...

Broken window? Think twice about a claim on home insurance

You buy homeowners insurance hoping you’ll never need to use it. Then something happens. It’s not a big loss — maybe the neighbor’s kid...

Student loan borrowers face 'payment processing pitfalls'

Repaying a student loan should be simple, but a new report from the Consumer Financial Protection Bureau (CFPB) finds that it's often...

Financial abuse of elderly not trumped by privacy laws: feds

It's been a murky area for bank employees for some time: When does the suspicion that an elderly customer is being defrauded overcome...

Feds get problems solved for unhappy bank customers

Got a beef with your bank and you can’t get it resolved? Don’t sit there steaming. Complain to the Consumer Financial Protection Bureau...