Aug. 19, 2013 at 1:03 PM ET
A majority of Americans are downright confused over how to manage their 401(k) retirement plans and want a simpler way to know which investments to make, according to a new survey from investment firm Charles Schwab.
"This is consistent with what we've been hearing from people," said Steve Anderson, executive vice president of Schwab retirement plan services. "Trying to figure out how to take control of the plans can be overwhelming, especially for someone who doesn't have the time or knowledge."
The nationwide survey of 1,000 401(k) participants released this month said that 52 percent of those polled find explanations of their investment plans more confusing than their company health-care benefits. And 57 percent said they wished there was an easier way to figure out how to choose the right 401(k) investments.
(Read more: 11 things about 401(k) plans we need to fix now
Some 46 percent said they don't feel they know what their best investment options are—and 34 percent feel a great deal of stress over correctly allocating their 401(k) dollars.
"I think that's the key part of this survey, the allocation part," said Aron Gottesman, professor of finance at Pace University.
"I think most Americans don't know how to allocate, or distribute their assets inside the 401(K)," he said. "Should they go into stocks or bonds, or both? And how much should it be? They're confused."
More pressure on workers
401(K) pans—known as defined contribution plans—have been around since 1978. But they have gradually replaced the traditional pension plan and are now the main retirement vehicle for many workers in the private sector, though there is no obligation to have one.
The traditional pension plan—what's called the defined benefit plan—has both workers and employers making financial contributions, with employees getting a guaranteed source of retirement income.
The management of the defined benefit plan is left to the company, usually through an annuity plan, which invests the money for better returns. In theory, the worker does not have to choose which investments to make.
But the 401(k)—which takes contributions from workers and sometimes matching funds from employers—puts pressure on workers to make the right investment choices as the company offers investment vehicles, but does not manage them.
And there is no guaranteed money at retirement with a 401(k).
"A big part of this for people is knowing how much risk to take with their money," said Pace University's Gottesman. "And they get mixed messages about the markets from the media. Some person says buy this stock or fund, another one says sell it. People don't know what to do."
Having right investment choices
To help sort through the maze of 401(k) options—which can include actively managed mutual funds with higher management fees or low-fee index funds—many companies offer aid, especially in the form of education.
"It can get confusing so we do our best to give workers the knowledge on how to invest," said Parker Pieri, director of finance for the Dwyer Group, a holding company for franchise firms based in Dallas with some 450 workers.
"We offer various portfolio models so our workers can get some idea of where they should put their money," Pieri said. "They can see which types of funds to choose if, say, they want to take more risk, or if they want to be more conservative with investing."
"We also have a financial adviser, who is paid out of the general 401(k) funds, available to talk with our workers," he said.
Giving workers the right amount of investment choices is a key to making them happy, said Jeff Wesley, CFO of the Michigan based moving service firm Two Men and a Truck, with some 100 employees.
"We are constantly working on making sure there are enough types of funds to invest in as well as looking at what's next for coming 401(k) options, " said Wesley. "And we're seeing the total asset participation up some 30 percent."
"It"s been hard on employees to figure out what to do in the last few years with the market's ups and downs," Wesley added. "It's a taking a lot of work on their part. We're trying to educate them as best we can."
But help from a worker's firm comes with caveats, said Pace University's Gottesman.
"You hope the financial advisers know what they're doing," Gottesman said. "But if they just put your information into a computer and come out with a plan, it might not be the best one for you."
"They could put you in the managed funds, which have higher fees and thus lower returns for investors," said Gottesman. "So workers, even if they get advice, have to be careful."
'No simple way around this'
According to the Schwab survey, just 5 percent of those questioned expect to rely on the government, with programs like Social Security, for financial support when they stop working.
But some 89 percent said they are counting on themselves to come up with the funds for retirement. That's evident in the growth of 401(k)s.
As of September 30, 2012, 401(k) plans held an estimated $3.5 trillion in assets and represented approximately 18 percent of the $19.4 trillion U.S. retirement market.
That's up from $1.6 trillion in assets and nearly 15 percent of the U.S. retirement market in 2002.
"We are seeing more interest from workers in managing their retirement," said Schwab's Anderson about the survey. "They're ready to make their own decisions."
They had better be ready, said Pace University's Gottesman. Because of the growing dependence on the 401(k) as a retirement nest egg, he argued that workers will have to be more active to ensure the egg will be there.
"It's like buying a car or a house or any other kind of investment." said Pace University's Gottesman. "You have to do your homework."
"There's no simple way around this," he added. "It was easier with the old type of pension when you could just sit back and let someone else make the investments. But those days are over."
Mark Koba is a senior editor at CNBC.
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