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Burger King manager attacked customer over cold onion rings, lawsuit says

A Burger King manager got a little hot under the collar after a customer sent back his cold onion rings. Instead of an apology or free coupons, he responded to the customer's complaint with a taser and switchblade.According to a civil lawsuit filed this month in San Juan County Court, the manager, Francisco Berrera, plead guilty to felony assault with a deadly weapon. The victim, Robert DeYapp, is
Burger King drive thru
An employee hands over an order to a customer at the drive-thru of a Burger King restaurant.Michael Reynolds / Today

A Burger King manager got a little hot under the collar after a customer sent back his cold onion rings. Instead of an apology or free coupons, he responded to the customer's complaint with a taser and switchblade.

According to a civil lawsuit filed this month in San Juan County Court, the manager, Francisco Berrera, plead guilty to felony assault with a deadly weapon. The victim, Robert DeYapp, is now suing Burger King and several franchise owners.

The complaint says that in June 2013, DeYapp got served cold onion rings. He went back to the counter and asked Berrera to heat them up. That's when things went south.

According to the lawsuit, "Mr. Berrera took the onion rings and then turned and said to a co-worker, 'Este gringo está enojado por la comida y no se da cuenta que yo lo voy a entregar y hacer lo que yo quiero y el todavía se lo come y nunca va tener idea a lo que yo hice a la comida.'"

The customer knew fluent Spanish and could understand what was said: 

"This white boy is mad about his food, and he doesn't even know that I'm going to return it and do whatever I want to it and he'll still eat it and never have any idea of what I did to his food."

DeYapp asked for a refund and was denied. Then the manager starting taking pictures of the customer and his car. When DeYapp asked what the manager was doing, the complaint says Berrera then "came around the counter and began lunging at Mr. DeYapp with a Taser in one hand and a switchblade knife in the other hand."

The customer was able to dodge the attack until the police arrived, the complaint said.

DeYapp is seeking punitive damages for assault and negligent hiring and training.

A call to DeYapp's attorney was not returned. Burger King said they don't comment on active litigation.