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updated 11/9/2012 7:42:20 AM ET 2012-11-09T12:42:20

Statement from LexisNexis Risk Solutions:

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“LexisNexis offers highly reliable background checks, with a 99.8% accuracy rate. Less than two-tenths of one percent of all of LexisNexis pre-employment background checks requires changes as a result of consumers disputing their reports. Since the Catherine Taylor background check was performed almost seven years ago, we have continued to strengthen our quality measures within our systems and our privacy and security safeguards. We were able to work with Ms. Taylor and resolve this matter in 2007, and she has not raised any subsequent concerns with us since that time.

As an information service provider, we recognize the importance of reliable data. We work hard to ensure employment-related background screenings are complete and accurate. In the cases when individuals contact us to dispute the contents of their reports, our Consumer Advocacy Center works to resolve the inquiry as quickly as possible. Individuals may contact us if they want to clarify or dispute information contained in their pre-employment background screening reports by contacting the LexisNexis Consumer Advocacy Center at PO Box 105108, Atlanta, GA 30348 or by calling 800-845-6004.

Once every 12 months, individuals may obtain a free copy of the consumer reports we have on them by visiting www.personalreports.lexisnexis.com. The site also provides guidance in the event they need to correct information contained within the consumer report.”

ADP Response:

“Background checks are an integral, widely-used part of the hiring process. ADP Screening and Selection Services, Inc. conducts many thorough, pre-employment screenings each year on behalf of its clients. ADP Screening and Selection Services, Inc. acknowledges the importance of delivering accurate information to our clients about prospective employees. To that end, our practices are designed to adhere to the latest government guidelines and regulations, including state and federal laws such as the Fair Credit Reporting Act (FCRA). Given that data used in pre-employment screenings can be drawn from multiple third-party data sources, errors can, regrettably, occur. For this reason, the FCRA provides for, and ADP Screening and Selection Services, Inc. makes available to job candidates, a dispute resolution process designed to find and address errors that might occur.  In the interest of client confidentiality, ADP does not discuss specific matters relating to its clients or their respective candidates for employment.”

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