1. Headline
  1. Headline
The Cinema Society & Men's Health Host A Screening Of "The Lucky One" - Arrivals
Stephen Lovekin  /  Getty Images
Maggie Rizer, here at a movie screening in Manhttan in April, became famous posing for Louis Vuitton, Versace and Calvin Klein.
TODAY contributor
updated 9/21/2012 5:42:37 PM ET 2012-09-21T21:42:37

Model Maggie Rizer says she took all the necessary precautions to prepare her two dogs for a cross-country flight two weeks ago, but she claims the negligence of United Airlines resulted in the death of her 2-year-old golden retriever.

Rizer, 34, had flown with her two dogs, 7-year-old Albert and 2-year-old Beatrice, in the past and had meticulously prepared them for a flight from New York to San Francisco with her husband and son. In a post on Thursday on her blog, Bea Makes Three, she wrote that Beatrice “had a perfect health record” and also detailed what she perveived as the indifference of the United Airlines employee who informed her that her dog was dead.

“When we arrived in San Francisco to pick up our dogs we drove to the dark cargo terminal and on arrival in the hanger were told simply, ‘one of them is dead’ by the emotionless worker who seemed more interested in his text messages,’’ she wrote. “It took thirty minutes for a supervisor to come to tell us, ‘it was the two year old [sic].’’’

Story: Stowaway cat slips TSA, travels to Orlando in owner's suitcase

The Rizers had an autopsy performed on the dog, and the doctor concluded that the dog’s death was a result of heatstroke, according to her blog post.

  1. More on pets
    1. Festive felines: 11 cats in Christmas trees
    2. Boy, beaver wave to each other at zoo
    3. From blocks to stationery, 11 gift ideas for pets
    4. Most popular kitten names: Bella, Max and ... Kitty
    5. 24 fantastic animal photos

"We understand that the loss of a beloved pet is difficult and express our condolences to Ms. Rizer and her family for their loss,’’ United Airlines said in a statement to People. “After careful review, we found there were no mechanical operational issues with Bea's flight and also determined she was in a temperature-controlled environment for her entire journey. We would like [to] finalize the review but are unable until we receive a copy of the necropsy."

Although the number of pet deaths on airplanes is relatively low considering hundreds of thousands of animals travel up in the air each year, flying is not without risk. Between January 2012 and July 2012, 17 pets died and another 17 were injured on commercial airlines, according to reports issued by the U.S. Department of Transportation.

In 2011, 35 pets died while flying, but only two of those losses were suffered on United, which had the lowest number of animal deaths that year.

Rizer's dog was a wedding gift from her husband, Alex, and had been prepared for the flight through United Airlines’ award-winning Pet Safe program.

  1. Stories from
    1. Doctor in New York City Tests Positive for Ebola
    2. Lamar Odom Won't Sign Divorce Papers, Kardashians Haven't Heard from Him in Weeks
    3. Gwyneth Paltrow and Chris Martin's Family-Friendly Dinner
    4. We Whip Up a Recipe From Stanley Tucci and Felicity Blunt's New Cookbook
    5. Brittany Maynard to Dr. Ira Byock: Quit Talking About Me

“She received a full examination and a health certificate four days before the flight, as is required by the Pet Safe program,’’ Rizer wrote. “This program is United’s branded on-board pet safety program. In addition to Pet Safe’s stringent requirements, we took every extra precaution we could think of."

Story: Owner gives up dog left stranded in mountains

Rizer said she paid United Airlines $1,800 to transport their pets. After she was told of her dog's death, Rizer says that she had to argue with United employees to get Beatrice back, so that she could have an autopsy performed.

Rizer, who once earned $30,000 a day as one of the late '90s crop of supermodesl, made headlines in 2004 after she discovered that her stepfather had gambled away $7 million of her savings and left Rizer with $2 million in debt to the IRS while acting as her accountant.

Rizer said she does not plan on filing a lawsuit and United Airlines has announced it plans on reimbursing the travel costs. Rizer told People that she adopted a rescue dog the day after Bea’s death.

"Aside from being completely emotionally distraught over the loss of our little Bea, I am so saddened by the complete lack of competence, honesty and compassion that United has shown," she wrote. "... I am writing this to help make people aware that airlines are incapable of ensuring the safety of our pets."

© 2013 NBCNews.com  Reprints


Discussion comments


More on TODAY.com

  1. Mark Winans

    ‘It’s a miracle:’ Oregon dog survives 150-foot fall

    10/23/2014 9:08:40 PM +00:00 2014-10-23T21:08:40
  1. New York checks suspected Ebola patient

    A health care worker who recently returned from West Africa is being isolated and checked for Ebola virus at New York’s Bellevue Hospital, city health officials said Thursday.

    10/23/2014 7:47:58 PM +00:00 2014-10-23T19:47:58
  1. Getty Images file

    Conan O'Brien gets zinged by Madeleine Albright in epic Twitter

    10/23/2014 11:50:22 PM +00:00 2014-10-23T23:50:22
  1. Reports: ‘I am mad at our son,' says Ottawa shooter’s mom

    The mother of the Ottawa parliament attack gunman said Thursday she was crying for the victims of the shooting, not her son, according to The Associated Press.

    10/23/2014 3:51:20 PM +00:00 2014-10-23T15:51:20