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Video: JetBlue attendant: ‘Perfect storm’ led to meltdown

  1. Closed captioning of: JetBlue attendant: ‘Perfect storm’ led to meltdown

    >>> steven slater speaking out. he is the jetblue flight attendant that cursed out passengers over the intercom. he avoided jail time by agreeing to undergo counseling for at least a year. i spoke to slater following his sentence and i began by asking him if he was surprised that so people at first applauded what he did?

    >> i think a lot of people were saying it's about time. they might not have necessarily agreed with the vehicle for this statement, but a lot of people sort of had a sense of, well, it's about time.

    >> we'll go back and talk more about that day in detail in a second. but when you look back, do you have regrets about that day, or did that reaction, that surprise reaction of, hey, good for you pal, you touched a nerve.

    >> at the end of the day , would i have chosen to make the same decisions again, probably not.

    >> any of them? would you have not shown up for work that day or would you have just not done certain things that day?

    >> it was definitely time to go and i shouldn't have allowed myself to get to a point where i had become so frustrated.

    >> you were on that plane and according to your first version of the story, there was an obnoxious passenger, she was putting something in the overhead compartment, it fell on your head and you got on the loud speaker and grabbed a beer and out you went.

    >> there were a number of different versions. it started in pittsburgh , the injury happened on the ground in pittsburgh during the boarding process. and it's one of those perfect storms, the airline industry that has created this monster, where we're charging you to check your bags and all of a sudden we're not going to police what's coming on board the airplane. so the initial insult if you will happens in pittsburgh .

    >> so did it happen on that plane?

    >> it happened on board.

    >> did it happen with a bag coming down from the overhead compartment and a rude passenger?

    >> it all started in pittsburgh and the decision that i made which was probably not the best one at the time. i should have said, time out, i'm going to have somebody take a look at this and i'll be back.

    >> federal investigators have gone through the passengers, they have talked to everybody, no one says they remember this, they don't remember that passenger doing this, they don't remember the altercation in the aisle way of that plane.

    >> it was not nearly as spectacular as it's been made out to be. it was not a huge event or i would have left right then and there.

    >> those who disagree with you say the gash happened before you ever got on that plane, they say you had been drinking before you ever got on that plane. were you drunk before you boarded that plane?

    >> i was not drunk.

    >> had you been drinking?

    >> i had been out, i had been out the night before, i was sleep deprived, it was a rough night and it was probably not the best professional appearance.

    >> were you abrasive to passengers on that plane before that passenger in your opinion was rude to you?

    >> no, unfortunately, this whole thing started during the boarding process and that set a very bad tone.

    >> i want to ask you about your state of mind going in, you said you had been thinking about something like this for 20 years. so was it premeditated? was this action -- were you just simply waiting for the opportunity to do this?

    >> let me clarify this, because that was something that was taktake grossly out of context. it was said have you ever thought about -- for 20 years we have practiced this move. i have thought about what it would be like if we ever had to do so. it turned into steven slater premeditated this for 20 years.

    >> you didn't go in that day saying today' my day, this is when it's all going to come down.

    >> i would have called you all first and said there's going to be something going on at jfk get yourselves down there?

    >> i know you've been through a lot in your personal life . your dad passed away of lou gehrig 's disease. you've been helping to care for your mom who's quite ill. you are hiv positive . how would you describe your emotional state at that time of your career back in august?

    >> i will say that i was stressed out and i was burned out, and something had to give, it didn't necessarily need to give the way it did, but it certainly needed to give.

    >> you've got to undergo counseling and substance abuse treatment for a year. and you've got to pay restitution to jetblue in of $10,000. are you someone who considers yourself to be clinically depressed?

    >> no.

    >> so you're going along with the kounszing just because --

    >> i'm going along with the counseling because it's a wonderful opportunity to handle some of these life stress issues we have just discussed. it give mess a vehicle to turn some things around.

    >> are you an alcoholic.

    >> i am a recovering alcoholic , yes.

    >> daily battle.

    >> one day at a time.

    >> you have said that you would like to fly again.

    >> i would like to return to what it was not what it is. and i have come to a place of acceptance that what was is no longer available today. and i have come to terms with that. i had a fantastic, fantastic time. i embraced being a flight attendant, i loved being a flight attendant, unfortunately, today's industry is not where i need to be.

    >> for those who said good for you, atta boy, i'm frustrated too. did they rally around the right cause or did they rally around perhaps a not quite true version of the events?

    >> it's been challenging in that what we have seen has been very much a media created 3-dimensional story. there's a lot of symbolism in it. i'm thankful that people did get a laugh. i didn't obviously do this for comic relief. but i think it was a moment for people to pause and take a breath and say, you know what? i get this.

    >> former flight attendant steven slater .

By
updated 10/27/2010 7:59:13 AM ET 2010-10-27T11:59:13

In one fell swoop, he became a hero, a villain, an Internet meme and even a Halloween costume. But Steven Slater, the JetBlue flight attendant who dramatically quit his job last August by sliding down his plane’s emergency chute after a run-in with a passenger, says that looking back, he regrets his actions.

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“At the end of the day, would I have chosen to make the same decisions again? Probably not,” he told Matt Lauer in an interview that aired on TODAY Wednesday.

“It was time to go — it was definitely time to go,” he said about his job. “I probably shouldn’t have allowed myself to get to a point where I had become so frustrated.”

Slater, who pled guilty last week to two counts of criminal mischief, spoke out in detail for the first time, sharing his take on what happened.

“There are a number of different versions of the story that I myself have read,” he told Lauer.

Indeed, the events of that day have been hotly contested. According to reports, Slater was working on a plane flying out of Pittsburgh on Aug. 9, and says that a rude passenger set him off. When the plane landed in New York City’s JFK airport, Slater got on the loudspeaker, cursed out the passenger, took a beer, deployed the emergency chute, jumped off of the plane and went home to his boyfriend in Queens, N.Y.

The infamous gash
Some passengers claim that Slater, 39, had been exhibiting bad behavior before the aircraft ever took off, and say that a mysterious bloody gash on his forehead — which he attributes to a knock on the head from a passenger grabbing her luggage from the overhead bin — was seen before he boarded the plane.

Video: Passenger: Slater was ‘rude’ before takeoff

“The injury happened on the ground in Pittsburgh during the boarding process,” Slater told Lauer, reiterating that the gash, along with the passenger’s attitude, incited him. "It was one of those perfect storms of bad manners and incivility that we’re all accountable for — myself, the fellow passengers, the airline industry that has created this monster where, you know, we’re charging you to check your bags and now all of a sudden we’re not going to bother policing what’s coming on board the airplane.

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“The decision that I made, which was probably not the best one at the time, was to continue with the flight,” Slater continued. “I should have said, ‘Time out; I’m going to have somebody take a look at this and I’ll be back.’ ”

But federal investigators who spoke with passengers aboard the flight were unable to find witnesses to corroborate Slater’s account.

Slater claims that the scuffle itself wasn’t actually a big deal and could have gone unnoticed. “I can tell you for one thing, it was not nearly as spectacular as it’s been made out to be,” he said. “It was not a huge event, or I would have left right then and there.”

Slater also says that reports alleging that he was drunk when he boarded the plane are untrue — but he concedes that he was a little the worse for wear.

“I had been out the night before. I will admit, I was not in the best of shape,” he said. “I was sleep-deprived, it was a rough night, and it was probably not the best professional appearance.”

Slater did have a lot on his mind going into the flight. A recovering alcoholic who is HIV-positive, Slater lost his father to Lou Gehrig’s disease and has been helping care for his sick mother.

“I was stressed out, I was burned out, and something had to give,” he said of his emotional state back in August. “It didn’t necessarily need to give the way that it did, but it certainly needed to give.”

Not looking to make a statement
A flight attendant for nearly 20 years, Slater denies media reports that he had been looking for an opportunity to leave his job with such fanfare, saying that his words were misinterpreted.

“That was something that was taken grossly out of context,” he said. “The conversation was, ‘Had you ever thought about what it entails to go down a slide?’ And I said, ‘Yes, for 20 years of recurrent training, we practice these moves … for 20 years, I’ve thought about what it would be like if we ever had to do so.’ It turned into, ‘Steven Slater premeditated this whole thing for 20 years.’ ”

Making fun of such allegations, Slater joked to Lauer: “If I were looking to get my name known, I would have called you up first and said, ‘There’s going to be something going down at JFK, get yourselves out here.’”

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Slater, who has been ordered to pay $10,000 in restitution to JetBlue and attend counseling, did express his frustration with the airline industry, saying that leaving his job has been “a tremendous weight off my shoulders,” and adding that he wouldn’t want to work a flight again under current conditions in the airline industry.

Related: Bad behavior in the sky means trouble on the ground

“I would like to return to what it was, not what it is. And I’ve come to a place of acceptance that what it was is no longer available today,” he said. “I loved being a flight attendant. Unfortunately, today’s industry just isn’t really where I need to be.”

Many regarded Slater as a hero for everyday working people, relating to his frustration and the desire to make a memorable exit. A day after the incident made headlines, Slater had more than 160,000 new Facebook fans (he currently has more than 202,000) and provided great fodder for Internet memes and late-night comedians. Slater said he was surprised by the initial response, but that much of that was perpetuated by a “media-created two-dimensional image.”

Story: After rant, some see Steven Slater as a hero

“I’m thankful that people did get a laugh,” he said. “I didn’t, obviously, do this for comic relief, but I think it was a moment for people to pause and take a breath and say, ‘You know what, I get this.’ ”

Photos: Fed-up flight attendant

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