1. Headline
  1. Headline
TODAY
updated 5/17/2010 7:17:06 AM ET 2010-05-17T11:17:06

On Monday, May 17, TODAY aired an investigative report about used undergarments and swimwear being put back on sale as if they were new.

  1. More from TODAY.com
    1. Joan Lunden: 10 things I wish I knew before I was diagnosed with breast cancer

      Doctors found two tumors in my right breast, both triple negative breast cancer, which means it’s more aggressive and fast...

    2. Derek Jeter dismisses 'most eligible bachelor' title: 'No, no, no'
    3. Don't sweat it! 5 ways to make sweatpants stylish (even at work)
    4. Jimmy Fallon and Tyler Perry face off in drone race
    5. Blake Shelton can’t see ‘how people perform without drinking alcohol’

In statements, Marshalls and Walmart told us what we found is unacceptable, and their employees violated store policy by reselling used underwear and bathing suits. Because of our investigation, they’re now reinforcing this policy with staff.

Below are full statements from representatives of retailers cited in the segment:

Statement from Marshalls spokesperson Sherry Lang:
“At Marshalls, we take customer concerns very seriously and appreciate your bringing this matter to our attention.  It is our store policy not to accept used or worn merchandise for refund, including bathing suits.  Although we have not been able to investigate this particular situation, it appears that a used bathing suit may have been mistakenly accepted for return in one of our stores.  We have communicated with our stores reinforcing our merchandise return policy.”

Statement from Walmart spokesperson David Tovar:
“Selling undergarments or swimwear that may have been worn and returned is unacceptable and something we will not tolerate. We are taking this very seriously and working quickly to determine what happened. In the meantime, we are sending a notification to all field managers and Walmart store associates to reinforce the proper guidelines for handling returned undergarments and swimwear. To be clear, returned undergarments or swimwear that are un-packaged or un-sealed should never be placed back on the sales floor, regardless of their condition.”

© 2013 MSNBC Interactive.  Reprints

Discuss:

Discussion comments

,

Most active discussions

  1. votes comments
  2. votes comments
  3. votes comments
  4. votes comments

More on TODAY.com

  1. Joan Lunden: 10 things I wish I knew before I was diagnosed with breast cancer

    From the moment you hear the words ‘You have breast cancer,’ it’s almost like you’re shot out of a cannon. Here are 10 things I wish I knew before I was diagnosed.

    10/1/2014 10:52:45 AM +00:00 2014-10-01T10:52:45
  2. Want to help? A guide to breast cancer charities

    In the United States an estimated 296,000 women and 2,240 men will be diagnosed with breast cancer this year and almost 40,000 women and 410 men will die of the disease. That's one death every 14 minutes, according to the National Breast Cancer Coalition.

    10/1/2014 10:45:11 AM +00:00 2014-10-01T10:45:11
  3. Samantha Okazaki / TODAY
  1. Texas Ebola patient had contact with kids

    Texas Gov. Rick Perry said in a press conference on Wednesday that “some school-age children” had been identified as having contact with the man diagnosed with the first case of Ebola in the United States. 

    10/1/2014 5:37:52 PM +00:00 2014-10-01T17:37:52
Exclusive
  1. TODAY

    Derek Jeter dismisses 'most eligible bachelor' title: 'No, no, no'

    10/1/2014 11:43:39 AM +00:00 2014-10-01T11:43:39
  1. Getty Images file

    Duchess Kate pulls out of charity event due to morning sickness

    10/1/2014 1:20:02 PM +00:00 2014-10-01T13:20:02
  1. TODAY

    Al, Jay Leno kick off USO comedy tour in Afghanistan

    10/1/2014 11:00:13 AM +00:00 2014-10-01T11:00:13