1. Headline
  1. Headline
Image: User wzamen01's video
Desi Cryer was at work in a retail store with a fellow employee, who is white, when the two recorded a test of the facial recognition software on an HP computer and posted the result on YouTube. The camera did not follow Cryer's movements, but did follow those of his white co-worker. HP says it is looking into what happened and why.
updated 12/21/2009 4:58:08 PM ET 2009-12-21T21:58:08

A video posted on YouTube shows HP's facial recognition software tracking the movements of a white face, but not a black one, something the video's maker calls "racist," but the computer giant says is definitely not.

“Everything we do is focused on ensuring that we provide a high-quality experience for all our customers who are ethnically diverse and live and work around the world," HP said on its Web site. "That’s why when issues surface, we take them seriously and work hard to understand the root causes."

A Texas man, Desi Cryer, who is black, was at work in a retail store with a fellow employee who is white when the two recorded a test of the facial recognition software on a new HP computer and posted the result on YouTube.

Cryer got in front of the webcam, moved back and forth and said, "It’s supposed to follow me as I move — I’m black — I think my blackness is interfering with the computer’s ability to follow me." The camera did not track his movements.

  1. More from TODAY.com
    1. Doctor, 103, shares secrets to longevity: 'Pick the right spouse'

      Dr. Ephraim Engleman will celebrate his 104th birthday in March, but he's too busy to dwell on reaching that remarkable age.

    2. Steal this easy holiday party trick for a stunning veggie platter
    3. Check that crazy cat person off your list with these purrfect gifts
    4. Quiz: Which Christmas movie family is most like yours?
    5. TODAY Flashback: Lazer Tag flies off shelves

His co-worker, Wanda, got into the frame, and "you immediately see what I’m talking about," Cryer said. "Now as you can see, the camera is panning to show Wanda’s face, it’s following her around … but as soon as my blackness enters the frame, it stops."

The "worst part," Cryer says in the video, is that he bought the same computer for Christmas.

HP's blog says, "We thank Desi, and the people who have seen and commented on his video, for bringing this subject to our attention.

“We are working with our partners to learn more. The technology we use is built on standard algorithms that measure the difference in intensity of contrast between the eyes and the upper cheek and nose.

"We believe that the camera might have difficulty ‘seeing’ contrast in conditions where there is insufficient foreground lighting," the company says. "While we work on this,, take a look here for more information on the impact of lighting on facial tracking software, and how to optimize your webcam experience: http://bit.ly/7HsZHD."

The link goes to a Web page about "Using the HP TouchSmart Webcam," which notes: "It has been reported that lighting conditions can affect the performance of the face tracking feature.

"To improve performance of the face tracking feature try to increase the light to the face while decreasing the amount of light in the background. If the lighting conditions cannot be adjusted, select Disable zoom or Manual zoom instead."

© 2013 msnbc.com Reprints


Discussion comments


More on TODAY.com

  1. Courtesy of Karen Adell Scot

    Transgender teacher reveals joy, heartbreak of new life as a woman

    12/17/2014 2:58:41 PM +00:00 2014-12-17T14:58:41
  1. AFP-Getty Images file

    Prince William dares to call Kate's dream hair a 'nightmare'

    12/17/2014 5:34:33 PM +00:00 2014-12-17T17:34:33
  1. Handout / Reuters

    'Glorious day': Freed American Alan Gross says it's good to be home

    12/17/2014 7:35:11 PM +00:00 2014-12-17T19:35:11
  1. Matt Murray (Nbcuniversal)

    The Royals or Jennifer Lawrence? Vote for the best photobomb of 2014

    12/17/2014 7:35:46 PM +00:00 2014-12-17T19:35:46