1. Headline
  1. Headline
By
updated 12/17/2009 12:12:45 PM ET 2009-12-17T17:12:45

BlackBerry users in North America faced delays in receiving e-mail on their devices Thursday.

  1. More from TODAY.com
    1. Secret life of teens: The dangerous drug parents aren't talking about with kids

      When teens want to get high, many don’t even have to leave home. All it takes is a visit to their parents’ medicine cabine...

    2. Scotland remains part of UK after historic vote
    3. Poll: Majority say Roger Goodell should not lose job
    4. Parents worry that high college costs will hurt their retirement, survey shows
    5. Amid manhunt, community mourns slain officer

The company that makes the popular messaging phones, Research In Motion Ltd., later said technicians isolated and resolved the issue. The company said it is investigating the cause.

RIM said users were still able to make phone calls, browse the Internet and send and receive text messages. RIM didn't say how many users were affected or how long the outage lasted.

RIM's system is relatively reliable, but its centralized structure means that any problems can affect millions of users.

In February 2008, an upgrade to the wireless system apparently caused a three-hour service disruption. In April 2008, a minor software upgrade crashed the system. A software glitch also caused a smaller disruption in September 2008.

After initially focusing on corporate customers, RIM has expanded its reach into the consumer market in recent years. The devices face increasing competition from devices such as Apple's iPhone, Palm's Pre and the Motorola Droid.

The outage came the same day RIM, which is based in Waterloo, Ontario, was to release quarterly earnings.

Copyright 2009 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

Discuss:

Discussion comments

,

Most active discussions

  1. votes comments
  2. votes comments
  3. votes comments
  4. votes comments

More on TODAY.com

  1. Getty Images file

    Secret life of teens: The dangerous drug parents aren't talking about with kids

    9/19/2014 10:58:23 AM +00:00 2014-09-19T10:58:23
  1. Fowl play? Scientists investigate wildlife crime in secret Oregon lab

    Imagine a high-tech crime lab where investigators use forensics to solve cases — in which the victims are animals. It’s not a TV spinoff, but a real-life scenario in rural Oregon, where an elite team of scientists convene in a secretive, one-of-a-kind facility.

    9/19/2014 11:29:18 AM +00:00 2014-09-19T11:29:18
  1. Leon Neal / AFP - Getty Images

    Still united! Scotland rejects independence with historic vote

    9/19/2014 10:51:18 AM +00:00 2014-09-19T10:51:18
  1. America shrugs off NFL scandals, NBC poll reveals

    So much for all that outrage. Nearly 90 percent of Americans say the recent outcry about domestic violence in the NFL hasn’t changed how much professional football they watch — and less than a third of the nation believes NFL Commissioner Roger Goodell should resign.

    9/19/2014 10:53:34 AM +00:00 2014-09-19T10:53:34
  1. Sandra Di Carlo Darsa / Photoalto via AP

    Spank debate: Parents say punishment make them better

    9/19/2014 11:24:30 AM +00:00 2014-09-19T11:24:30